Refund Policy

Last updated: February 2026

Digital Delivery

Ontario Permit & Compliance Snapshot reports, provided by 1000144294 ONTARIO INC, are digital products delivered immediately upon generation. Due to the nature of immediate digital delivery, our refund policy is as follows:

Non-Refundable After Delivery

If your report is successfully generated and delivered, it is non-refundable. By completing your purchase, you acknowledge and accept that you are purchasing a digital product that is delivered immediately.

Eligible Refund Scenarios

Refunds are available in the following limited circumstances:

• Duplicate charges: If you were charged more than once for the same report
• Technical failure: If the report generation fails and no report is delivered
• System error: If a system error prevents you from accessing your delivered report and we cannot resolve the issue

How to Request a Refund

To request a refund for an eligible scenario:

1. Contact us within 14 days of your purchase
2. Provide your payment receipt or order reference
3. Describe the issue you experienced

We will review your request and respond within 5 business days.

Not Eligible for Refund

The following are not eligible for refund:

• Dissatisfaction with report content (the report clearly states its limitations and is informational only)
• Permit denial by your municipality (the report does not guarantee permit approval)
• Information in the report that differs from what your municipality tells you (the report uses general Ontario context, not municipality-specific by-law retrieval)
• Failure to read the disclaimers and limitations before purchase

Processing

Approved refunds are processed through Stripe to your original payment method. Processing time depends on your financial institution, typically 5-10 business days.

Contact

For refund requests, please email [email protected] with your payment receipt or order reference, or use the contact form on our website.